As an IT Operations Intern at FixIt Pro, I manage business IT operations and communications, ensuring that the company's systems and networks are running smoothly and securely. I apply my problem-solving and technical skills to troubleshoot issues, optimize processes, and deliver solutions that enhance customer satisfaction and retention. I also collaborate with other IT professionals and stakeholders to support the company's strategic goals and initiatives.

In addition to my work experience, I am pursuing my MBA degree at Boise State University, with a focus on business administration and management. I have gained valuable knowledge and insights on topics such as supply chain management, information technology management, and business analytics, which I aim to apply in my future career. I am also an active member of the university community, having served as an Orientation Leader and a Event Parking Attendant. I am bilingual in English and Arabic, and proficient in various applications such as Microsoft Word, Excel, Access, Visio, SQL, and C#.

My core competencies include process improvement, communication, teamwork, and leadership. I am motivated by challenges and opportunities to learn and grow. I am committed to delivering high-quality work and exceeding expectations. I am passionate about IT and business, and aspire to become a successful IT manager or consultant.